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Gestion des retours Kluma

RETURN POLICY

We guarantee that all the products we manufacture and sell on our online shop is free from manufacturing defects. We will gladly refund you for any defective items you want to return.

HOW TO RETURN YOUR PRODUCT?

If you wish to return the goods purchased on the store website Kluma, follow these instructions:

  1. Place the items you wish to return in the bag you received.
  2. Send us by email (conso@kluma.com) your return request for your products.
  3. You will receive by email the return form. Fill the paper.
  4. Print this form and tape on the bag. (Please, provide a brief reason for your dissatisfaction.)
  5. The cost of return shipping is free if your products were delivered in France: you will find the return stamp on the return form.

Please note the following:

  • Items must be returned within 30 days from the date of purchase.
  • Items that were used can not be accepted for exchange or return.